Stepping Stones English Nursery has an extensive number of policies and procedures in place  All of our policies and procedures can be viewed below. You can also request copies from the Nursery Manager.

At Stepping Stones English Nursery we aim to protect children at all times. We recognise that accidents or incidents may sometimes occur. We follow this policy and procedure to ensure all parties are supported and cared for when accidents or incidents happen; and that the circumstances of the accident or incident are reviewed with a view to minimising any future risks.

  • The person responsible for reporting accidents, incidents or near misses is the member of staff who saw the incident or was first to attend to the child where there are no witnesses. They must report it to the Nursery Manager. Other staff who have witnessed the accident must also report it. This should be done as soon as the accident is dealt with, whilst the details are still clearly remembered. If necessary, the nursery manager will write it in the accident book. Parents must be shown the Accident book, informed of any first aid treatment given and asked to sign it as soon as they collect their child.
  • Where medical attention is required, Julie or Leah will notify the parent(s) as soon as possible whilst caring for the child appropriately
  • If a child has a bump to their head (slight or serious) the Julie or Leah must be informed and they will call parents if needed.
  • The parent does not need to collect the child unless they show any signs of being unwell.
  • The child must be monitored regularly, if serious, and recorded on a monitoring form, which goes alongside the accident form.
  • The child must not be allowed to sleep following the accident, without permission from Julie, Leah or the parent. If permission is given a member of staff must regularly check the child.
  • The child must not sleep for 2 hours if no permission is given. Pre-existing Injuries If a child comes into the nursery with an injury Julie or Leah must be informed. Transporting children to hospital procedure Julie or Leah must:
  • Call for an ambulance immediately if the injury is severe. DO NOT attempt to transport the sick child in your own vehicle
  • Whilst waiting for the ambulance, contact the parent(s) and arrange to meet them at the hospital
  • Accompany the child taking with them any relevant information such as a copy of the accident form, registration forms, relevant medication sheets, medication.
  • Redeploy staff if necessary to ensure there is adequate staff deployment to care for the remaining children. This may mean temporarily grouping the children together.
  • Remain calm at all times. Children who witness an incident may well be affected by it and may need lots of cuddles and reassurance. Staff may also require additional support following the accident.
  • If a child is taken to hospital by the parent/carer following an accident parents must be asked to contact the nursery to inform them of any treatment given First aid. First Aid boxes are accessible at all times with appropriate content for use with children. The appointed person responsible for first aid checks the contents of the boxes monthly and replaces items that have been used or are out of date. First aid boxes should only contain items permitted: such as sterile dressings, bandages and eye pads. No other medical items, such as paracetamol should be kept. Most of the staff are trained in paediatric first aid and this training is updated every three years. All first aid trained staff are listed. Personal protective equipment (PPE) The nursery provides staff with PPE according to the need of the task or activity. Staff must wear PPE to protect themselves and the children during tasks that involve contact with bodily fluids. PPE is also provided for domestic tasks. Staff are consulted when choosing PPE to ensure all allergies and individual needs are supported and this is evaluated on an ongoing basis. Dealing with blood , we may not be aware that any child attending the nursery has a condition that may be transmitted via blood. Any staff member dealing with blood must:
  • Always take precautions when cleaning wounds as some conditions such as hepatitis or the HIV virus can be transmitted via blood.
  • Wear disposable gloves and wipe up any blood spillage with disposable cloths and sterilising fluid. Needle puncture and sharps injury We recognise that injuries from needles, broken glass and so on may result in blood- borne infections and that staff must take great care in the collection and disposal of this type of material. For the safety and well-being of the employees, any staff member dealing with needles, broken glass etc. must treat them as contaminated waste. If a needle is found the local authority must be contacted to deal with its disposal. At Stepping Stones English Nursery we treat our responsibilities and obligations in respect of health and safety as a priority and we provide ongoing training to all members of staff which reflects best practice and is in line with current health and safety legislation.

Arrivals and departures of children

It is the policy of the nursery to give a warm welcome to each child on their arrival.

Parents/carers are requested to approach Julie or Leah upon entering the room. They will ask information relating to the child’s needs.

If the parent requests the child to be given medicine during the day Julie or Leah must ensure that the medication procedure is followed.

If the child is not to be collected by the parent at the end of the session, they must inform Julie or Leah and ensure the person collecting the child has already been met.

The planned departure of the child should be anticipated by the key person in the group. Any medicines should be recovered from the fridge only when the parent has arrived and should be handed to him/her personally.

No child should be handed over to anyone other than the known parent/carer unless an agreement has been made at the time of arrival. If in doubt check the person’s identity by ringing the child’s parent or their emergency contact number.

Adults arriving under the influence of alcohol or drugs

The nursery’s prime focus is the care and safety of the children it cares for. All procedures are written with this in mind.

If an adult arrives to collect a child, whether this is the parent/carer or another designated adult (see above procedure), and they are deemed to be under the influence of alcohol or drugs, Julie or Leah will assess whether the child’s safety and welfare may be impacted if released into this person’s care.The decision will be discussed with the adult and where required an additional named adult will be contacted to collect the child or this will be referred to the duty social care worker if this is not possible. During this time the child will be cared for by another member of staff so they are able to remain calm and engaged in play.

Arrivals and departures of visitors

At Stepping Stones English Nursery we aim to protect the children in our care at all times. This includes making sure any visitors to the nursery are properly identified and supervised.

Julie or Leah must accompany visitors in the nursery at all times while in the building; at no time should a visitor be left alone with a child.

Security Procedures

Julie or Leah must check the identity of any visitors they do not recognise before allowing them into the nursery.

All external doors must be kept closed at all times and external gates locked.

Parents and visitors are reminded not to hold doors open or allow entry to any person, whether they know this person or not. Leah or Julie should be the only people allowing external visitors and parents entry to the nursery

The nursery will under no circumstances tolerate any form of harassment from third parties, including visitors, towards others, including children, staff members and parents. The police may be called in these circumstances.

All parents agree an arrival time at the nursery as per their pre-selected sessions and are informed of procedures to follow if they expect to be late.

These include:

  • Calling the nursery as soon as possible to advise of their situation
  • Asking a designated person to collect their child wherever possible
  • Informing the nursery of this person’s identity so Julie or Leah can talk to the child if appropriate. This will help to reduce or eliminate the distress that may be caused by this situation
  • If the designated person is not known to the nursery staff the parent must provide a detailed description of this person, and ask them to take a form of identification to the nursery. This is the responsibility of the parent. If a child has not been collected from the nursery after a reasonable amount of time has been allowed for lateness, the following procedure will be initiated by staff:
  • The Julie or Leah will be informed that a child has not been collected
  • The Julie or Leah will check for any information regarding changes to normal routines, parents’ work patterns or general information. If there is no information recorded, the parents will be contacted on the numbers provided for their mobile, home or work. If this fails the emergency contacts will then be contacted as per the child’s records
  • The Julie or Leah and one other member of staff must stay behind with the child (if outside normal operating hours). During normal operating times, staff ratios must be met and planned for accordingly
  • If the parents have still not collected the child, Julie or Leah will telephone all contact numbers available every 10 minutes until contact is made.
  • Two members of staff will remain in the building until suitable arrangements have been made for the collection of the child
  • The child’s welfare and needs will be met at all times and to minimise distress staff will distract, comfort and reassure the child during the process
  • In order to provide this additional care a late fee will be charged to parents. This will pay for any additional operational costs that caring for a child outside their normal nursery hours may incur.

Biting is a common behaviour that some young children go through. This is part of some children’s development stage and where they do not yet have the words to communicate their anger, frustration or need.

At Stepping Stones Nursery we follow our positive behaviour policy to promote positive behaviour at all times. Strategies to prevent biting include; sensory activities, adequate resources and a stimulating exciting environment.

However in the event of a child being bitten the following procedure will be followed:

The child who has been bitten will be comforted and checked for any visual injury. First aid will be administrated where necessary. For confidentiality purposes and possible conflict the name of the child who has bitten will not be disclosed to the parents.

The child who has caused the bite will be told in terms that they understand that biting (the behaviour and not the child) is unkind, and be shown that it makes staff and the child who has been bitten sad. The child will be asked to say sorry if developmentally appropriate or show they are sorry, e.g. through hugging.

In the event of a bite breaking the skin, this can present a risk of infection from bacteria. To reduce the risk of infection, prompt treatment may be needed for both the ‘biter’ and the ‘bitten’.

If a child or member of staff sustains a human bite wound where the skin has been broken they , may require medical attention in A&E after initial first aid is carried, this is so the bite can be assessed to identify the severity of it and see if further treatment is needed.